C.A. support x C.B. support...

Ponti · Post by **Ponti** » Mon Oct 16, 2017 5:14 pm

What a difference !

Everytime I ask Chess Assistant/Chessok support they reply ASAP !

When I send a question to Chessbase ... it usually takes more than a week to receive the answer...

AdminX · Post by **AdminX** » Mon Oct 16, 2017 5:28 pm

My guess would be that one has a smaller customer base.

Ponti · Post by **Ponti** » Tue Oct 17, 2017 1:16 am

AdminX wrote:My guess would be that one has a smaller customer base.

Chessok probably have a smaller customer base.
The trouble is: it does not matter how big your customer base is, a company must work to have the best customer service possible, ever.

BrendanJNorman · Post by **BrendanJNorman** » Tue Oct 17, 2017 3:56 am

Ponti wrote:
AdminX wrote:My guess would be that one has a smaller customer base.
Chessok probably have a smaller customer base.
The trouble is: it does not matter how big your customer base is, a company must work to have the best customer service possible, ever.

ChessBase is a larger company - and the larger customer base should allow them to scale their customer service (via increased hiring) as they grow.

Personally, I think there is no excuse for poor service, whether the company is large or small.

C.A. support x C.B. support...

C.A. support x C.B. support...

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